Privacy Policy
We would like to inform you about our information policy, which outlines how we handle the data we collect from you or that you provide to us. Our goal is to create a secure and transparent environment for all our visitors.
Your privacy and confidentiality are of utmost importance to us. We want to ensure that your personal data is never used for unintended purposes or shared with third parties without your consent.
We are committed to safeguarding the confidentiality of the information you share with us, and we hope you reciprocate this trust. Our policy is designed to adhere to UK law and regulations, including the EU General Data Protection Regulation (GDPR).
We are obliged by law to inform you of your rights and our responsibilities regarding the processing and control of your personal data. To learn more about your rights, please visit www.knowyourprivacyrights.org.
In alignment with our commitment to your privacy, we do not share, sell, or disclose any information collected through our website, except as outlined below.
The Bases for Processing Your Information:
Information Processed Due to a Contractual Obligation: When you create an account, make a booking, purchase a product or service, or agree to our terms and conditions, a contract is formed between us. To fulfill our contractual obligations, we may process your personal information. This processing is based on the existence of a contract between us.
Information Processed with Your Consent: In situations where there is no contractual relationship between us, such as when you browse our website or request information about our business, we process information with your consent. We aim to obtain your explicit consent, and you can withdraw it at any time.
Information Processed for Legitimate Interests: We may process information when there is a legitimate interest, either to you or us. We carefully consider factors like whether there are alternative means to achieve the same objective and whether processing might cause harm. Our aim is to protect your interests and uphold our duties.
Information Processed Due to Legal Obligations: Like everyone else, we are subject to the law. We may process your information to comply with legal obligations, such as responding to legal authorities’ requests with proper authorization.
Specific Uses of Information:
Information Shared with Third Parties: Our website allows you to share information with third parties. We do not specifically use this information, except to display or share it. However, we reserve the right to use it in the future as we see fit. Once information enters the public domain, we have no control over how third parties may use it.
Complaints Regarding Website Content: Our website is a platform for publishing content, and we do not moderate or control the information posted. If you have a complaint about the content on our website, we will investigate and, if necessary, remove the content while we investigate. We aim to balance the right to free speech with the need to address legitimate complaints.
Information Related to Payment: Payment information you provide is handled with the utmost care. We do not store payment information except as necessary for fraud prevention and in line with our terms and conditions.
Information About Direct Debit: When you set up a direct debit arrangement, the information you provide is securely processed according to our instructions, and we are registered under the direct debit guarantee scheme to protect your rights.
Your trust is important to us, and we are dedicated to ensuring the security and confidentiality of your data. If you have any questions or concerns, please feel free to contact us at enquiries@thepopuphotel.com. We are here to assist you.
Terms and Conditions
Booking
When you make a booking, you are offering to rent a Room from us for the date(s) stated on your booking request (Booking Dates) or through our room booking system.
Deposit
Upon deposit being paid, no booking is confirmed without our confirmation, all deposits are 50% of total booking cost and only 25% refundable if canceled before January 1st 2024.
Price
The Price we charged is in £ Sterling GBP and you agree to pay us in £ GBP.
Payment
To secure the booking, a deposit must be paid (Deposit). The Deposit is 50% of the Price for the chosen type of room. The required deposit will be shown as part of the booking process. The Deposit must be paid immediately at the time of booking otherwise no confirmation is stated.
The balance of the Price for your Room (Balance Outstanding) must be paid before April 1st 2024, any bookings after that date require full payment and and no refund offered if cancelled before the event.
If the Balance Outstanding is not fully paid by the Final Payment Date, then your booking will be released and made available for sale to the public again, and your Deposit will be forfeited.
We may allow additional time to pay in certain extenuating circumstances. If we do we have the right to charge interest on late payments at the rate of 4% per annum above the base rate of Barclays Bank plc at that time.
For your convenience, we will charge the Balance Outstanding to the credit or debit card that you have used to pay the Deposit (Your Card) on or shortly after Final Payment Date.
By making a booking, you authorise us to debit any amount owing by you from your card through our payment portal (the same online payment system that you have used when making the online booking).The online booking facility enables you to make a booking and pay the Deposit using your choice of debit or credit cards. In most case, you will receive immediate confirmation of your booking.
Changes to Booking
Where applicable, you may modify your booking, such as Booking Dates, Room type or number of guests within the maximum permitted). Changes to Booking Dates and Room type are subject to availability. If the price for the new Room type or new Booking Dates exceeds the Price for your old booking, you agree to pay the excess amount immediately. If the price for the new Room type or new Booking Dates is less that the Price for your old booking, you agree that no refund for the difference is payable by us, unless otherwise agree in writing.
Cancellation
You or we may cancel bookings, subject to the following:
a) Cancellation by You. You may cancel your booking up until the Final Payment Date. If you cancel your booking, we will refund to you 50% of the Deposit that you have paid. Cancellation after the Final Payment Date is not permitted.
b) Cancellation by Us. We reserve the right to cancel your booking should there be insufficient demand overall for the accommodation at the particular location or for such other reasons as we think necessary. Subject to other provisions in the terms and conditions, if we do cancel the booking, we will refund your payment in full and you acknowledge that we have no further liability to you by way of compensation or otherwise. We will endeavor to give you reasonable notice should this be the case to minimize any inconvenience to you.